Returns and Refunds

Right of withdrawal
The Anna Virgili Online Shop wants to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason you are not satisfied with your order or in the unfortunate event that products qualitatively not compliant with the requirements are delivered, you can return the purchased product within 14 days from the delivery date. The right of withdrawal can be exercised exclusively by the customer and in no case by the recipient of any gift.

Return shipping costs are paid by the Anna Virgili Online Shop.

It should be noted that it is not possible to return products purchased online to Anna Virgili stores and vice versa.

Reimbursement of the reimbursement
After the Anna Virgili Online Shop has received the return and checked that all the requirements have been met, an e-mail confirming acceptance of the return will be sent to you with the date of the refund made. When purchasing with a credit card or debit card, the time required to view the refund depends on the institution that issued the card.

How to return
In order to make a return, it is necessary to send an email to

Insert in the mail all the data necessary for the identification of the order such as n. order and email used to make the purchase.

In the email we ask you to indicate one of the two possible options:

right of withdrawal
defective item or I do not confirm
and select the correct reference order from the appropriate menu.

Once you have submitted a request, one of our customer support agents will contact you directly within 48 hours (except on holidays).

We remind you that the products to be returned must be sent within 14 days from the date of delivery in their original packaging or, if damaged, in packaging of equivalent size and strength. The only conditions that we require in the event of an ordinary return (not for quality reasons) are inherent to the product: it must not have been used and not have suffered any type of damage.